Returns

Our goal is that you are completely satisfied with your purchase. If you are not satisfied with an in-stock* purchase, please return your purchase with your receipt for an exchange or refund within 30 days of purchase.

 *in-stock refers to products we carry in inventory and does not require special ordering.

See Exceptions and Exclusions listed below.

  • All returned products must be in new and unused condition (including all accessories, packaging, instructions etc).
  • Damages on delivered products must be reported within 24 hours of delivery.
  • If an order is returned due to manufacturer's defect, The Scottish Lion will pay shipping to return your  product back to you. 
  • The British Isles Shoppe will not refund shipping fees. 
  • Custom products, special order items, and made-to-fit orders are not refundable. 
  • Clearance /Sale items are non-returnable. 
  • Some exceptions may apply and could be subject to a 10% restocking fee.